Background
RRC Autobodies is a well-loved local car body repair business based in Burnley, providing quality repair, paint and rebuild services to the community. As the automotive industry evolves — particularly with the growing presence of electric vehicles (EVs) — the team wanted to explore new opportunities for growth and future-proofing the business.
Initial Engagement
Scott, the owner, attended an Electric Vehicle Workshop to learn more about emerging trends and where the market is heading. While there, he spoke with Sue Denver, a Business Advisor from Growth Lancashire, who encouraged Scott to explore tailored support to help shape the business’s next steps.
Support Provided
The support offered included:
- One-to-one personalised guidance — Sue worked with Scott to understand the business’s strengths and opportunities, with a focus on improving sales and customer engagement.
- Targeted training — RRC Autobodies took part in a two-part Sales Workshop, designed to help refine their approach to winning new business and strengthening customer relationships.
Outcomes
After the training, Scott came away with:
- A clearer, more structured sales process that helps the team better understand and respond to customer needs.
- Increased confidence when handling enquiries and closing jobs.
Next Steps
RRC Autobodies is now:
- Actively applying the sales techniques learned.
- Building on the understanding gained from the EV workshop to inform future services and growth plans.
Impact
This case highlights how tailored support — combining industry insight with practical, hands-on training — can help local businesses adapt, grow and thrive in a competitive landscape.
Connect with RRC Autobodies
You can learn more about RRC Autobodies and see examples of their work on their Facebook page:
👉 https://www.facebook.com/100076232172277 — including customer cars, repair projects, and team highlights.